Most often, managers are saddled with the duty of conducting internal investigations relating to a myriad of events. Such events cut across customer’s feedback, employee’s allegation, an accident, unusual occurrence or even reoccurring disciplinary issues. Further, their roles may also spill over to coming up with policies for their organization, strategic implementation of policies that can translate to meaningful development and higher productivity, crisis management and serve as the intermediary between their organization and other outfits. It is an open secret that in order to effectively carry out the aforementioned responsibilities, the individuals involved must interview people and organizations. This will help in the gathering of facts and ascertain the true level of things before taking a major decision. However, the process of interviewing people is always tedious and arduous for those involved to bear.

The person must display a rare level of expertise during the exercise. A display of professionalism in this sense means that the interviewer knows the right questions to ask, who to walk up to, how to engage them, when to interact with the subjects and the primary purpose of undertaking the exercise. In the same vein, the interviewer must know how to rightly interpret cues as let out by the interviewees. This means the interviewer is getting more than enough from their subject. Mastery of the interview process is crucial to the overall success of the exercise. With this, the interviewer will be able to extract facts from the submissions of people and dig deeper when the case calls for such step. Interview takes a prominent position in the search a truth-finding adventure. Interview cannot be done haphazardly and get the desired results; it must be systemic and principles-based.

Being equipped with good grounding of Investigative Interviewing Techniques is relevant and important for managers and the organization to effectively secure facts and avoid unnecessary lawsuits, prevent future recurrence or further losses and eliminate other negative impacts to corporate image and reputation.

Objective

By the end of this course, you will be able to:

• To make participants understand what investigation process is all about
• To make participants understand the rights and roles in carrying out investigative interview
• To have a foundational knowledge of what interactive communication is all about
• Understanding the Question Types Used in Interview, Investigation & Interrogation
• To make participants understand the steps involved in carrying out Interview, Investigation & Interrogation
• To expound on the two major stages of interview
• To understand how people display emotion after making a confession
• To teach participants how to handle issues
• To brief participants of the technologies they can use to aid investigation
• To enable participants understand how to ask questions and give answers to issues

Outline

Day 1:

• Being made familiar with the course
• Course Overview and Investigation Process
• Understanding the Legal Composition of the Concept
• Interactive Communication - Attitude, Intent & Body Language
• The 17 Question Types Employed in Interview
• Preparation (Objectives, Types of Interviewee)
• Getting the Environment Ready
• The Professional Guide to Interview

Day 2:

• The Interview Process
• How to Engage an Interviewee
• Being Sure of What is Said
• Clarifications
• Confrontations for Clearer Understanding
• Bringing the Interview to an End
• Differentiating between good and bad interviews
• Practical Engagement of the Studies
• Flashback for Highpoints and Pitfalls

Who should attend

Methodology

This will be a 2-day course, conducted formally and the following methodologies will be applied:
1. Presentation
2. Video
3. Case studies
4. Demo
5. Role-Play
6. Practice

Testimonial

Speaker Profile

Alan Elangovan is a teacher, mentor, trainer, security expert and behavioural analyst. He has occupied his space as a trainer in Singapore for the past thirty years. Still, the fire of his intellectual acumen rages in every sector of the country. His services have been employed by both new and old companies and he has always exemplified the perfect definition of balance. Alan is not a hunger-driven trainer. As a way of enhancing his skills and expertise in his chosen field, Alan has been to Australia, Germany and Denmark for specialised training sessions. Anytime he teaches, he portrays universality and standard.

After revolutionising many firms in Singapore, the news of his prowess spreads to other neighbouring Asian nations and in 2005, he became an international trainer. Indonesia, Malaysia, Bhutan and Cambodia are some of his usual training nations. To demonstrate how charming his training sessions are, many of his trainees have had the course to travel down to Singapore moments when his itineraries are filled up. The continuous flow of classes he conducts for people from all over the world has unarguably enhanced the quality of his delivery and also increased his knowledge. He does not jump into areas where he knows he does not have a perfect mastery of its subject matter.

His classes do center on public speaking, behavioral analysis, security, crisis management in the corporate world, enhancement of employees’ productivity, control of emotions and other germane issues tailored towards the improvement of our world. He is no doubt the perfect trainer for any of your professional needs.