We are currently facing a greater amount of uncertainty at work than ever before with the advent of artificial intelligence and global upheaval. In many companies, even in many industries, leaders are finding it difficult to even predict a few months in advance. Learning to perform regardless of unpredictability is becoming an essential skill for every team. As a leader, how can you enable your team to better deal with uncertainty? What are the competencies you need to equip your team with so that they are able to perform despite the unsure situations they are in.

Objective

• Understand different kinds of uncertainty
• Understand why learning to deal with uncertainty is essential
• Know the competencies that enable teams to perform in uncertain situations
• Learn what steps to take to develop the needed competencies in teams

Outline

Module 1: Understanding Uncertainty in the Workplace
- VUCA: what is the difference between volatile, uncertain, chaotic, and ambiguous
- Participants will learn the term VUCA (volatile, uncertain, chaotic, ambiguous) as well as the difference between them.
- Psychological Impact on Teams: How uncertainty affects stress levels, communication, and team dynamics.

Module 2: Fostering Resilience in Teams
- What is Resilience? The importance of resilience for maintaining productivity and team cohesion.
- Building Mental Strength: Techniques for promoting a resilient mindset in yourself and your team.
- Creating a culture of support and trust within the team to combat uncertainty.

Module 3: Decision-Making in Uncertainty
- Frameworks for Decision-Making Under Pressure
- Learning how to assess and prioritize tasks and decisions when situations are fluid.
- Encouraging team input and fostering a collaborative decision-making process.
- Case study analysis of a company handling crisis situations.

Module 4: Communicating Effectively During Uncertainty
- Why clear, open communication is critical during uncertain times.
- How to maintain a positive and constructive dialogue even when under stress.
- How to set clear goals and expectations when situations are unpredictable.
- focusing on delivering difficult news and maintaining morale.

Module 5: Innovation and Creativity Amidst Uncertainty
- How uncertainty can fuel innovation and new ideas.
- Techniques to Encourage Creativity:
- Brainstorming, design thinking, and creative problem-solving sessions.
- Learning from Failure:

Module 6: Action Plan for Dealing with Future Uncertainties
- Proactive Planning
- Scenario analysis for potential future challenges.
- Continuous team development and future-proofing.
- Participants will write down their action plans for enabling their teams to deal with uncertainty.

Who should attend

- Team Leaders and Managers
- Team Members Facing Frequent Change
- HR Professionals

Methodology

Experiential learning, classroom learning, individual reflection, group discussion, class discussion, practice, roleplay, case study, lecture, presentation

Serene Seng's Profile

Strengths-Based Organisations Expert

With over 20 years of experience, Serene specializes in driving strengths-based transformations for organizations and teams. Her expertise lies in fostering culture change, talent development, and coaching to unlock organizational potential and enhance team performance.

Serene is adept at aligning an organization’s strategic direction and core values with a strengths-based approach. By leveraging this alignment, she empowers leaders to harness their teams' unique talents, delivering impactful results and driving sustainable performance.

As an international speaker, Serene captivates audiences with actionable insights on building strengths-based organizations. She outlines practical, transformational steps to achieve a future-focused vision, inspiring leaders to embrace a culture of growth and empowerment.

In her last position as General Manager for an overseas management consulting firm, Serene specialised in organizational development for healthcare, wellness, fitness, and education industries as well as government ministries.

She also designs and facilitates customized experiential programs and has been invited to speak by Singapore Telecoms, Land Transport Authority, Citibank, NTUC Income, and Ogilvy as well as interviewed by MediaCorp Radio and Singapore Press Holdings.

Previously, Serene was Business Development Manager for a distribution company, developing the regional market for them. Prior to that, she was a Business Development Manager at an electrical engineering firm developing new initiatives for business opportunities in labour supply to be based in India. Her main focus on both assignments was building new markets for strategic operational development and business ventures in South East Asia.

As an entrepreneur, she had her own consultancy seeing clients for health management issues. She also set up from scratch a consultancy company and brought its sales to seven figures in four years.

Certifications:

• Master’s in Human Nutrition, Deakin University
• Bachelor’s in Business Administration, National University of Singapore (NUS)
• Certified Clinical Exercise Physiologist
• Graduate Diploma in Comprehensive Psychology, Association for Psychology
• CPR and AED Certified, American Heart Association
• Workplace Health Consultant, Health Promotion Board, Singapore
• Practicing Management Consultant (PMC), Certification Board
• Advanced Certificate in Training and Assessment (ACTA), Workforce Development Agency of Singapore
• Gallup-Certified Strengths Coach
• Certified StandOut Strengths Coach
• Professional Certified Coach (PCC), International Coaching Federation
• Certified Belbin Team Roles Coach
• Certified Action Learning Coach, World Institute of Action Learning
• Certified Myers–Briggs Type Indicator (MBTI) Coach
• Certified Saville Wave Coach
• Professional Scrum Master
• Certified Scrum Master