| Event Profile | |
| Class/ Online | Classroom |
| Date | November 13, 2025 |
| Time | 9:00am to 5:00pm |
| Venue | Holiday Inn Singapore Orchard City Centre 11 Cavenagh Road Singapore 229616 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Mar 27, 2025 2) Jul 16, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
In a dynamic, volatile, and digitally transformed world, it is important for organizations to enhance customer delight through improving user experience by understanding user needs & aspirations before designing, and delivering products, services, and processes. "Design Thinking" methodology which considers “human centric solutions” is being adopted by businesses globally (1) in understanding user needs, (2) developing user experience or UX by empathy-based techniques, (3) solutioning & validating via user Interface and interaction or UI (4) improving company financials and market differentiation.
This one-day workshop on design thinking is developed to help participants understand design thinking methodology & application in a digitally transforming & digitally engaged economy with real case studies.
This one-day workshop on design thinking is developed to help participants understand design thinking methodology & application in a digitally transforming & digitally engaged economy with real case studies.
Objective
At the end of this 1-day intensive workshop, you will be able to:
- Visualize, define, and develop user empathy, user experience (UX) & user needs
- Generate creative ideas in a short time span, filtering ideas to meets user requirements
- Do rapid prototyping & testing the selected solutions via user interaction & interface (UI)
- Understand role of Design Thinking with system thinking, lean thinking & strategic thinking
Outline
- Overview of design thinking Methodology, philosophy & framework
- Develop deep insight into empathy, user experience philosophy, examples
- Define user needs & experience by using tools such as user persona, empathy & Journey map
- Develop solution statements, ideate solutions via creative design sprint process
- Filter and select solutions, develop quick prototyping & get user validation
- Apply design thinking methodology in digital transformation and digital strategy process
Who should attend
- Leaders, Managers who wish to differentiate their products & services via improved user experience as part of their strategy
- Managers & supervisors who wish to enhance employee engagement via the improved internal process based on empathy & user experience thus improve productivity & happy employees
- Founders of start-ups and SMEs that want to design human centric products & services
- Employees who are at the forefront of product design, process design, service design
- Anyone who want to learn beyond the concept of understanding "Customer Needs / Customer Value" and explore how to capture customer experience as part of differentiated services
Speaker Profile
Ramesh Rao holds a bachelor’s degree in engineering, and in finance, and an MBA in supply chain management & strategic finance. He is a certified design thinking facilitator, a certified lean six sigma master black belt (MBB), certified agile & project management professional. Ramesh is also a certified digital strategy & digital transformation consultant & trainer. Ramesh is an adult education & facilitation specialist holding a diploma in adult continued education (DACE) from IAL (SUSS). Having 30 plus years of international experience in leadership, consultancy & training role in the design, process, automation, operations, supply chain, quality & finance in multiple industries (manufacturing, financial services, food & beverages, healthcare, hospitality, retail, education, R&D start-ups and more), Ramesh has successfully applied design thinking methodology in various organizations such as large MNCs, local SMEs, tech Start-ups, non-profit organizations, across many cultures and customer base with the successful outcome that enhanced user experience, customer satisfaction, employee engagement, and significant financial benefits to clients. Currently Ramesh runs a business consultancy specialising in helping company transformation, turnaround, training & coaching across Asia & Europe. Ramesh also provides training in local universities in Singapore as well
