Effective Negotiation with Difficult People is a comprehensive course designed to help individuals navigate the challenges of negotiating with difficult people. It provides participants with the tools and strategies needed to negotiate successfully, close deals, and maintain positive relationships in challenging negotiation situations.

Objective

the objective of the workshop on Effective Negotiation with Difficult People is to provide participants with practical skills and strategies that can be used immediately to negotiate successfully with difficult people, and to achieve positive outcomes in challenging negotiation situations.

Outline

I. Introduction
√ The importance of effective negotiation skills
√ The challenges of negotiating with difficult people
√ Overview of the course objectives and structure

II. Understanding difficult people
√ Identifying different types of difficult people in negotiations
√ Understanding their motivations and behaviors
√ Strategies for dealing with difficult people

III. Preparation for negotiation
√ Conducting research and gathering information
√ Identifying goals and priorities
√ Developing negotiation strategies and tactics

IV. Communication skills in negotiation
√ Active listening and effective questioning techniques
√ Building rapport and trust
√ Managing emotions and maintaining composure

V. Negotiation techniques for difficult people
√ Building coalitions and using allies
√ Addressing underlying issues and interests
√ Handling aggressive and manipulative behavior

VI. Overcoming impasses and closing the deal
√ Identifying common obstacles and impasses in negotiations
√ Strategies for overcoming impasses and finding common ground
√ Closing the deal and maintaining a positive relationship

VII. Practice sessions and role-playing
√ Opportunities for practice and role-playing scenarios with difficult negotiators
√ Feedback and coaching from instructors and peers

VIII. Conclusion and wrap-up
√ Summary of key takeaways from the course
√ Action planning for applying skills and techniques in real-world negotiation situations

Who should attend

anyone who negotiates with others and wants to improve their negotiation skills and strategies when dealing with difficult people can benefit from attending this workshop.

Ken Casimir Koh's Profile

Top L&D Leader 2023 SEA, Certified ChatGPT Expert, Certified Behavioural Consultant (D.I.S.C.), NLP Master Practitioner, Enneagram Practitioner, Brian Tracy sales trainer, S.P.O.R.T coach, Professional trainer, Digital Marketing consultant.

For more than 20 years, Ken has taken the path less traveled to pursue his passion and love for training and coaching people to achieve success. Thus far, Ken has personally trained and coached over 60,000 children, teenagers, parents, teachers, scholars, managers, directors, team leaders and sales professionals from Singapore, Malaysia, Indonesia, China and Hong Kong.

Ken’s training simply delivers!

With his keen sense and awareness, Ken always provides subtle prompts and questions that enable his trainees to uncover the much-needed answers within themselves.

My Passion - Developing People and Organizations to Fullest Potential and Evolutionary Calling.

My Calling - Create a positive and lasting impact in this world.