In this Business Process Improvement (BPI) training course, you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes. Gain the skills you need to employ with a step-by-step BPI framework in your organization to maximize efficiency and productivity. Business Process Improvement helps your organization to reap the benefits of employees’ motivation, increasing productivity and achieving your Key Performance Indicators (KPIs)

Objective

At the end of the workshop, participants will be able to:

1) Understand the importance of Business Process Improvement methodology for their organization
2) Apply the concepts of BPI in their workflow operations
3) Develop the Process Mapping for Process Workflow improvements
4) Estimating the Time, Cost and Validating the Process Map
5) Applying Business Improvement Techniques with Kaizen and or the Balance Scorecard methods
6) Driving Continuous Improvement (Toyota Success Model-the 3Ms)
7) The phases of Implementing the Change and being ready for the change

Outline

Introduction to Business Process Improvement (BPI)

• What is Business Process Improvement (BPI)?
• Objectives of BPI

Developing the Process Inventory

• The Process of Inventory
• Process Prioritisation

Establishing the Foundation

• Section 1: Process Name
• Section 2: Process Owner
• Section 3: Description
• Section 4: Scope
• Section 5: Process Responsibilities
• Section 6: Client and Client Requirements
• Section 7: Important Stakeholders and Interests
• Section 8: Success Measurement

Drawing the Process Map

• What is a Process Map?
• Box 1, Box 2, and Box 3
• Boxes 4-7
• Cross-Functional Process Map
• Documenting the Process

Estimating Time and Cost and Validating the Process Map

• Business Process Timing
• Process Cost
• Analysing the Cost Estimate Columns
• Verifying the Process Map

Applying Improvement Techniques (Using the following techniques)

• Eliminating Bureaucracy and Duplication
• Simplification
• Reducing Cycle Time
• Automation

Creating Internal Controls, Tools, and Metrics

• Internal Controls
• Tools – Job Aids, Excel Tools, Custom Email Forms
• Using Business Metrics

Testing and Reworking

• Creating the Test Plan
• Developing the Scenarios
• Implementing the Test Plan
• Summarising Feedback and Rework
• Retesting

Implementing the Change

• Implementation Plan (Draft)
• Phases of the Implementation Plan

Driving Continuous Improvement (The Toyota Success Story)

• The Continuous Improvement Cycle
• Continuous Improvement Plan for your organization

BPI Methodologies

• Six Sigma Methodology
• Lean Sigma Methodology
• Total Quality Management (TQM)

Who should attend

Heads of Departments, Operations Managers, Supervisors, Admin and Office Managers or anyone who is keen to know more about Business Process Improvement and their methodologies

Methodology

The presentation led by the instructor is highly interactive.

This is further complemented by the inclusion of several management games, paper-pencil exercises, activities, role plays, videos, and robust practice sessions.

Your exposure gets better when participants across other industries share their experiences in the group as well.

The instructor follows the ‘Do-Review-Learn-Apply’ model to enrich the learning experience of our participants as they learn and apply the concepts

Jeffrey Williams's Profile

Jeffrey Williams is a Certificated Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 20 years.

Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.

Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.

Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.