To work with a multi-generational workforce, you need to understand the diversity of your colleagues and apply appropriate strategies to ensure a more productive, collaborative and innovative work environment. Learning about differences in approaches to work and communication between multi-generations ensures colleagues of each generation feel included, respected, and supported.

This 1-day program will enable you to develop deeper insight of your colleagues, along with the best practices for engaging and leading an age-diverse team. Realize the value of common understanding by getting to know your colleagues on a personal and professional level.

Objective

At the end of the course, learners will be able to:

• Understand the characteristics of different generations at the workplace, including personalities and work style
• Recognize the positive attributes that each generation brings to the workplace
• Identify techniques to enable positive communication and collaboration amongst the different generations
• Build effective and supportive multi-generational teams at the workplace
• Create an action plan for a positive and productive multi-generational workplace

Outline

1. Get to Know Your Team
• Understanding multi-generational diversity
• Challenges and opportunities of multi-generational workforce
• Recognizing generational motivators, drivers, barriers and expectations

2. Bridging the Gap
• Adapting communication, workplace engagement and feedback to suit generational needs and changing learning styles
• Strategies for effective multi-generational cooperation, including coaching, mentoring and shadowing
• Getting the best from different generations, including Baby Boomers, Generation X, Millennials and Social Digital Natives

3. Show Your Support
• Listening to your workforce effectively and being open to challenge and change in a multi-generational environment
• Fostering understanding and cohesion between workforce generations
• Case studies and action planning

Who should attend

This workshop is suitable for anyone who wants to understand techniques to work more effectively with multi-generational colleagues at the workplace.

Things to bring (if any)
An open, learning and sharing mind set! ☺

Methodology

This is an interactive workshop and the learning methods will include:
• Mini-lectures
• Hands-on exercises and games
• Group activities and discussions
• Q&A sessions

Swing Goh's Profile

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.