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Bridge Building Masterclass: Unlocking Emotional and Social Intelligence for Better Connections

In an increasingly interconnected world, the ability to build meaningful relationships is more critical than ever. The Bridge Building Masterclass empowers you to unlock the transformative potential of Emotional and Social Intelligence (ESI) to foster stronger personal and professional connections.

This course is designed to help you navigate complex human dynamics with confidence and empathy. By understanding and managing your emotions, while recognizing and influencing the emotions of others, you will develop the skills to create trust, resolve conflicts, and inspire collaboration.

Objective

• Effective communication & conflict resolution for a more united team/workforce
• Developing self awareness & enhance collaboration among a diverse group
• Mastery of storytelling and persuasion skills for better performance for the individual and also the company

Outline

Module 1
• Become the most charming person in any room
• Active listening, learn to read the room and learn what make them click
• Empathy, open more doors for yourself with your friends and colleagues
• Clear communication, get more done in less time, which in turn, gains you respect and admiration

Module 2
• Read people like an open book
• Effective body language, learn how to carry yourself with grace
• Next, learn how to read positive and negative body language
• Conflict resolution, learn the non-verbal cues (body language) that may make us more unlikable and how to avoid them before conflict happens

Module 3
• 3 secrets to getting everything you want in life
• Learn how to encourage feedback and level up (upskill & promotion)
• Learn how to adapt and change based on your situation and environment
• Master collaboration with a diverse group

Module 4
• Networking on steroids
• Fill up your calendar with networking opportunities
• Tips & tricks to become a memorable networker
• Learn to secure more sales & connections

Module 5
• Storytelling: More friends, more opportunities
• Learn how to become an effortless communicator systematically
• Learn how to make your stories relatable to your audience
• Establish a personal brand through story reinforcement

Module 6
• Mediate conflict like a pro
• Learn the framework for win-win conflict resolution
• Find & identify the opportunities within the conflict (every problem is an opportunity in disguise)
• Learn how you can enhance your relationship with both parties

Module 7
• Bulletproof confidence
• Systematic steps to identify the source of your confidence
• Learn how to enhance your self motivation to achieve more everyday
• Dig deeper to find the higher purpose that you are meant to serve

Module 8
• Becoming a top notch communicator
• Identify personality types and what they like and dislike
• Deep dive into emotional triggers and what makes someone feels a certain way
• Learn the proven way to communicate effectively

Module 9
• Case study: emotional patterns in leaders
• Identify the many styles and types of leadership
• Learn what makes them so effective in their respective field
• Next, learn how you can adopt their way of life and make it your own

Module 10
• Become the ultimate host
• Learn the ins and outs of hosting a social gathering
• Master the art of becoming a people connector
• Frameworks to build up your own tribe

Who should attend

Leaders and Managers, HR Professionals, Sales and Customer Service Professionals, Educators and Coaches, Team Members and Individual Contributors & Personal Development Enthusiasts

Methodology

• Interactive Lectures and Concept Discussions
• Self-Assessment Tools
• Case Studies and Role-Playing
• Group Activities and Collaborative Exercises

Profile of Dianna Lane

Recognized for her innovative training methods, Dianna Lane has received multiple awards for excellence in training delivery. She is known for her ability to engage and motivate participants, ensuring they gain practical skills and knowledge. Dianna’s star quality in class is her ability to foster an environment of openness, fantastic engagement, and great participation and networking.

With 23 years of training experience, Dianna has conducted various trainings for government bodies, MNCs, SMEs, and public workshops. Her expertise lies in teambuilding and psychological profiling, and she has had the privilege of working with esteemed organizations such as Jurong Health, HBO, Unity Technologies, and iWOW.

Dianna runs the whole gamut of soft skills training, inspiring and guiding teams for enhanced collaboration with her highly adaptable and creative approach, specializing in areas such as effective communication, Emceeing, Voice Training, leadership, teamwork, creativity, problem-solving, time management, adaptability, emotional intelligence, and conflict management. Additionally, she excels in ChatGPT and AI tools for content creation, offering cutting-edge techniques and insights that revolutionize the way participants approach digital marketing and communication. Dianna equips participants with powerful tools and techniques to boost productivity, enabling them to work 3-5 times faster and more efficiently. Her training methods are designed to enhance both professional and personal growth, ensuring lasting, impactful improvements in their lives.

Trainer’s Academic and Professional Qualifications / Credentials

• Degree in Biological Sciences, National University of Singapore (NUS)
• Degree in Human Physiology, NUS
• 2nd Upper Honours in Human Physiology, NUS
• ACTA Qualification